Our Clients

We will give you contact details (including, where appropriate, a mobile phone number) of the United Facilities team member dealing with your current contract. This person will:

• - Maintain regular contact with you
• - Operating 24/7
• - Identify your needs and how United Facilities can best meet them
• - Check that you are fully satisfied with all that we do for you
• - Ensure satisfying your requirement is paramount

We will always listen, take account of your views, and respond promptly to all your requests. To avoid misunderstanding we will provide clear written details of what we agree to deliver. When changes are needed these will be discussed and documented.

Delivery of Standards is Assured

We work to formally agreed upon contracts and will project manage your work according to our ISO 9001 compliant management system (UKAS). We use scientifically up-to-date and appropriate techniques, appropriately qualified, experienced personnel and, where applicable, well maintained and calibrated equipment, to deliver your work. Where unforeseen problems arise, we will notify clients promptly of the reasons and the consequences.

United Facilities is audited every year by an independent ISO consultancy firm and all our procedures (quality, health and safety and environment) gets checked and updated accordingly.

Confidential information will never be relayed by telephone, fax or email without prior agreement.

All financial, technical or business information supplied to us will be treated in the strictest confidence for the duration of the work and where possible returned. Any personal data will be managed following the Data Protection Act 1998. Unless we have express permission, no information traceable to a specific client will ever be released to a third party.

Reporting Standards

Information and recommendations may be conveyed to the client verbally, electronically or in writing, but verbal recommendations will always be confirmed in writing. All output will be checked before release to ensure that it is technically sound and meets both United Facilities standards and client requirements.

Monitoring Client Satisfaction

We will periodically contact you formally to ask you about the services we have delivered and will also seek informal feedback when appropriate. We value this information to provide direction to the ongoing improvement of performance. For United Facilities the work is only completed once our customers sign off the Complete Satisfaction Form.